Refund policy

Returns & Exchanges

We do not offer refunds. Merchandise in new, unused condition with original tags and packaging may be exchanged or returned for store credit within 14 days of purchase in store, or within 14 days of delivery for online orders. Store credit for online returns is issued less the cost of return shipping.

Final sale: seasonal items, Riddle Oil, Jellycat, personalized or embroidered items, and discounted items.

Herend

Most Herend pieces are ordered for you from Herend and are not kept in stock. You may cancel a Herend order for a full refund any time before we place it with Herend; after that, the terms below apply.

• Herend may be returned for store credit within 7 days of delivery.
• The piece must be unused and undisplayed, in its original Herend box and packaging, with all paperwork.
• A 20% restocking fee is deducted from the credit. Return shipping and insurance are the customer's responsibility.
• Pieces that have been used, washed, or displayed are not returnable.

Please inspect Herend as soon as it arrives. If a piece is damaged in transit, contact us within 48 hours of delivery with photos of the piece and all packaging so we can file the carrier claim. We will replace the piece or refund your original payment.

Damaged, Defective, or Undelivered Orders

If any item arrives damaged or defective, or your order cannot be delivered, we will replace it or refund your original payment method. Please follow the steps in our Shipping Policy so we can file a claim with the carrier.

How to Start a Return

Contact the shop with your order number before sending anything back. Store credit is issued as a Park Shores gift card once the item has been received and inspected. Returns sent without prior contact may be delayed.